Privacy Policy – How dwei11 Handles Your Personal Data

01 Introduction

This Privacy Policy explains how dwei11 ("we", "us", "the Platform") collects, uses, stores and protects personal information belonging to players and visitors ("you") when you access or use the dwei11 website, mobile application and associated services.

By registering an account on dwei11 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with this policy, please do not use the platform.

02 What Personal Data We Collect

The personal data we collect from you falls into the following categories:

We do not collect or store full debit or credit card numbers. Card payment processing is handled by our payment service providers, who operate their own PCI-DSS compliant systems.

03 How We Collect Your Data

We collect personal data through the following channels:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal, contact support or respond to communications from dwei11.
• Automatically — through your use of the platform, including IP address, device information and browsing behaviour within the platform. Cookies and similar technologies are used for this purpose.
• From third parties — identity verification providers who assist with KYC checks, and payment providers who confirm the status of transactions.

04 How We Use Your Personal Data

dwei11 uses your personal data for the following purposes:

• To create and manage your account and verify your identity before processing withdrawals.
• To process your deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• To deliver the platform services you use — games, sports betting markets, bonuses and promotions.
• To communicate with you about your account — transaction confirmations, security alerts, support responses.
• To comply with anti-money-laundering requirements and monitor for fraudulent or suspicious activity.
• To apply responsible gaming tools and, where necessary, restrictions based on activity patterns indicating problem gambling.
• To personalise your platform experience — for example, showing game recommendations or relevant promotions based on your activity.
• To send you marketing communications about dwei11 offers, where you have given consent to receive them.
• To analyse platform usage and improve the performance and content of the service.

05 Sharing Your Personal Data

We share personal data with third parties only to the extent required to operate the platform and fulfil our obligations to you. The categories of third parties we share data with are:

• Payment service providers — JazzCash, Easypaisa, Raast and other payment processors need transaction data to complete your deposits and withdrawals.
• Identity verification providers — to check the validity of documents submitted during KYC verification.
• Game software providers — game studios whose titles are available on dwei11 may receive anonymised play data for the purposes of game performance analysis.
• IT and infrastructure providers — hosting, security and technical support providers operating on our behalf under data processing agreements.
• Where legally required — we may disclose personal data to law enforcement or other authorities if required by applicable law or court order.

All third parties with whom we share personal data are required by contract to handle that data securely and only for the purpose for which it was provided.

06 Payments and Transaction Data

All deposits and withdrawals on dwei11 are processed in Pakistani Rupees (PKR). When you make a transaction, the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card issuer — processes the payment on their own systems. dwei11 receives confirmation of the transaction outcome and records it against your account.

Transaction records — including deposit amounts, withdrawal requests, dates and payment methods used — are retained as part of your account history. You can view your transaction history in the account section after login. These records are necessary for account management, dispute resolution and compliance purposes.

07 How Long We Keep Your Data

We retain personal data for as long as your account is active and for a period after account closure as required by applicable legal and compliance obligations. Specific retention periods vary by data type:

• Account and identity data — retained for the duration of your account and for a defined period following closure.
• Transaction records — retained for several years to meet record-keeping obligations relevant to financial services and anti-money laundering compliance.
• Gaming activity data — retained for the period necessary to resolve disputes and support responsible gaming reviews.
• Support communications — retained for a reasonable period to enable follow-up and quality monitoring.
• Marketing consent records — retained until you withdraw consent and for a period thereafter to evidence the withdrawal.

Once the applicable retention period has passed, personal data is securely deleted or anonymised.

08 How We Protect Your Data

dwei11 applies technical and operational security measures to protect your personal data from unauthorised access, loss or misuse:

• All data transmitted between your device and dwei11 is encrypted using SSL/TLS protocols.
• Access to personal data within dwei11's systems is restricted to staff who require it to perform their job function. Access controls are reviewed regularly.
• Platform security is monitored for unusual activity and potential threats on an ongoing basis.
• Passwords are stored in hashed form — dwei11 staff cannot see your password in plain text and will never ask you for it.
• Two-step verification is available for your account and is recommended for additional login security.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in your own account security — keep your password private, do not share your login details and contact support immediately if you suspect unauthorised access.

09 Cookies and Tracking Technologies

dwei11 uses cookies and similar tracking technologies when you access the platform through a browser. Cookies are small files placed on your device that help the platform function correctly and allow us to understand how it is used.

• Essential cookies — required for core platform functions such as keeping you logged in during a session. These cannot be disabled without preventing the platform from working.
• Functional cookies — remember your preferences such as game display settings or language choices.
• Analytics cookies — used to understand how players navigate the platform, which pages are visited and where technical issues occur. Data collected is aggregated and anonymised.
• Marketing cookies — used to show relevant dwei11 promotions and offers based on your activity. These are used only where you have given consent.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies, but doing so may affect how the dwei11 platform functions. The dwei11 mobile app uses equivalent session management technologies for the same purposes.

10 Your Rights Over Your Personal Data

You have the following rights in relation to the personal data dwei11 holds about you:

• Right of access — you can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to rectification — if any personal data we hold about you is incorrect or incomplete, you can ask us to correct it. Some data can be updated directly in your account settings.
• Right to erasure — you can request deletion of your personal data subject to our legal obligations. Where retention is required by law — for example, transaction records — we are not able to delete that data until the legal retention period has passed.
• Right to restrict processing — in certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object — you can object to us using your data for direct marketing purposes at any time. You can also object to other uses of your data in certain circumstances.

To exercise any of these rights, please contact the dwei11 support team via the Help section of the platform. We may ask you to verify your identity before processing your request.

11 Marketing Communications

Where you have opted in to receive marketing communications from dwei11, we may send you information about promotions, bonuses, game launches and other offers relevant to your use of the platform. These communications will be sent to your registered email address or mobile number.

You can withdraw your consent to marketing communications at any time by updating your preferences in your account settings or by contacting the dwei11 support team. Withdrawal of marketing consent does not affect account-related communications such as transaction confirmations, security alerts or important policy updates — these are sent as part of the service regardless of marketing preferences.

12 Minors

dwei11 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is enforced during the account verification process. If we discover that an account has been registered by a person under 18, we will close that account immediately, refund any deposits that can be verified as belonging to the minor and delete the associated personal data in line with our retention obligations.

13 Changes to This Privacy Policy

dwei11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make significant changes, we will notify you via the platform and, where appropriate, by email to your registered address. The updated policy will carry a revised "Last updated" date at the top of the page.

Your continued use of dwei11 following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised policy, you should stop using the platform and request account closure.

14 Contact and Data Queries

If you have questions about this Privacy Policy, want to exercise any of your rights, or have a concern about how your personal data is being handled, please contact the dwei11 support team through the Help section of the platform after login. We aim to respond to all data-related queries promptly.

For general account and support queries, the dwei11 help team is available through the contact options listed in the platform's Help section.